This has been an interesting day, to put it mildly.
Human nature is really frustrating with regards to rewards and feelings of self-worth. A story can get a thousand 10s, ten thousands 9s and a single '1' and the author will focus all their attention on that 1. A thousand positive and encouraging comments fail miserably to balance out a single negative comment from a troll. Most authors will care disproportionately about that one negative comment.
So today, I woke up to find a flood of messages in my SOL webmaster inbox (48 to be precise). The messages kept coming in and still are at the writing of this post.
It is all about concerns for losing authors and JRyter specifically, and most referencing the previous two incidents with Jay Cantrell and G Younger. Many from premier members threatening to withdraw their financial support if I don't fix this problem for author.
After much thought and contemplation I made few decisions to help with these problems. It's a difficult issue and there are no easy solutions.
To reiterate something that I've said previously, I'm working on an on-site messaging system that would allow authors to block individual readers' messages. It's obviously not done, and it's taking longer than I hoped even considering the magnitude of the project. Let's just say that it's way more complex than this forum. But even when this system is done and deployed, it won't be able to protect authors from the first message they receive from a reader. You would have to do your own blocking as I won't read your messages before I let the system deliver them to you. But the system will block repeat offenders, so there is that.
So, until this upcoming system is finished with its advantages over the current system, I've disabled anonymous feedback for all authors. This means that the messages you will get will all be from verified senders and traceable by me to the account sending them. So from now on, whenever you receive an abusive feedback message, forward it to me at my email address while appending '{abusive email report}' to its subject. I'll see what needs to be done about those readers until the new system is online.
Second, I've removed author blog entries from the home page's stream on SOL to avoid piling on for now, as I need a break. I've given authors a bully pulpit and some recent postings have had a significant effect on the site, way beyond what these posters were trying to accomplish.
Third, I'm working to remove the distribution graph from stories' stats for all authors who start posting today. Existing author will keep seeing the graph for now. Giving authors a view of the raw scores was a mistake that I made over 13 years ago and and I've been avoiding the pain of correcting it ever since.
The graph allowed authors to see the raw scores as they come in, but what it didn't show is the effect of the outliers removal and other protections that the system has in place to mitigate abuse. I get to deal with a lot of author complaints about a necessary system that they don't understand and a system that can never be fully transparent. I've been showing authors some raw data and they've been interpreting it how they understand it without seeing the inner workings of the system that massages this data to come up with the scores. Needless to say that most come to the wrong conclusion. This glimpse of the raw data is confusing most authors and making things worse rather than better. I've already modified the graph to show only the votes that actually go into the score; so you may notice big differences in the graph. So now the exact same query that calculates the score is used to build the graph.
Why remove the whole graph since I can show basically no 1s, 2s, or 3s? Because I've had authors complain that somebody gave their story a 5 so I'm sure that if I remove the 1s and 2s and 3s from the graph, some will find it reasonable to complain about higher values.
After the changes, new authors will only see the final score in the story's stats. This will also affect existing authors if they create new pen names after today as it will work on the pen name's creation date.
I don't usually air stuff in public as such action never has any good outcome, but JRyter took this out of my hands. So for the public record: Yondering Trails by JRyter has 1267 votes. One vote of 1 and Zero votes of 2 and One vote of 3. So, those are the '1-2-3 BOMBS' that the author is talking about. For the record also, the current count of all the votes in the database is 6360884 and the count of all votes that are either 1, 2 or 3 is 176884 or what amounts to 2.78% of all votes are under 4.
The algorithm removes the top 5% and the bottom 5% of votes. So basically, almost ALL the votes below 4 are removed by the system. So seeing those raw votes gives a false impression of what the system does to protect authors from trolls. It gives the impressions that trolls run around willy nilly messing up with authors scores when that's not what's really going on.
Everything I've done over the years has been motivated by my wish to give authors the best experience online. It's my strong belief that a vote-mean scoring system like every other site out there doesn't do authors any good. An unweighed system might feel good in a 'we're-all-winners-everybody-gets-a-trophy' type of way, but it doesn't motivate anybody to get better. I wanted to do better than that. It's my care for authors that compelled me to offer all these tools that sometime backfire in my face. Any author could write an opinion post that ends up on the site's home page for every reader to see for better and for worse. What other site does that?