Chapter 4

At first, Erin and Hugh were on the phone constantly. Erin drove to Hugh's office, and marveled at how large and fancy it was. Erin made it safely to Hugh's desk without seeing anyone by going in the back entrance and taking the stairs eight stories to his office.

Wondering what to do next, Hugh suggested that they go through his E-mail. As they went through each E-mail message, Hugh dictated to Erin what to write. This turned out to be a useful technique for Erin to learn about Hugh's office environment, including the politics, customers, and personalities. Unbeknownst to Hugh, she had found a pad of paper and was furiously taking notes.

Next, a tour of the offices. Erin walked around, saying 'Hi' to everyone, and with a combination of picture flash cards and Hugh on the phone, she was able to identify most everyone and mostly avoid embarrassment. Almost everyone asked about Hugh's vacation to Ireland, and Erin was so convincing about how wonderful it was - mentioning all kinds of places that Hugh had never seen, that several of the staff started, right then, to plan their next vacation.