I recently ran into a problem when I had to get a new graphics card. I ended up sending the message below to a technical site to get help, and they weren't able to help me. However, in the end my son and I recently resolved the issue - added right at the bottom.
I need 4 large high definition monitors to have everything visible with large text characters so I can read a page of text at a time while writing and editing as I have a number of text documents open at the same time and I hate squinting to read on the smaller monitors - aging eyes need big letters.
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The Problem
G'day,
I recently started having a very unusual boot problem with my computer I think you may find interesting.
About a year ago I upgraded my computer with a new motherboard, RAM, and CPU then upgraded my GPU a few months later and recently upgraded my PSU. I also had to change the Operating System I used. During this period I also upgraded my monitors.
When I first put this system together I had:
AMD Ryzen 5 3600 6-Core Processor
64 GB of DDR4 RAM
MSI X570-A-Pro Motherboard
MSI GeForce GTX 1660 Ti Ventus XS Graphics Card with 6 GB Ram
Connected to the system were 3 monitors all 4K AOC units using DP
connectors:
2 x U4308 42 inch monitors
1 x U2868 28 inch monitor
I had Zorin Linux installed and all worked well most of the time. However, there was a very regular intermittent issue when I had a large
number of windows open at once and doing a lot of things on the system
at the same time which had the system freezing up on me in a graphics lock.
After consultation with some local people knowledgeable on the current
IT (mine is about 15 to 20 years out of date) I got a replacement graphics card.
However, I had major problems getting the new graphics card to work due to the lack of suitable drivers for it as it was TOO new. I had bought and installed an AMD Radeon RX 6700 XT Red Devil with 12 GB RAM.
After further consultation I tried Manjaro Linux as it had the latest AMD drivers built-in. Thus the system booted up and worked all 3 monitors perfectly. Thus everything worked well for many months. The graphics upgrade did do away with the graphics freezes, which proved the thinking on the cause was a graphics overload.
(Note: I had to cut back to only the 28 inch monitor connected and the
system using basic graphics mode while I installed the Manjaro Linux.
Then I closed down, connected the other 2 monitors and rebooted. They
all came up perfectly.)
About 3 months back I added another 42 inch 4K monitor, a Phillips PHL
438P1, and moved the 28 inch AOC from DP to HMDI.
Since then I had issues with system reboots in it took several attempts
to get the system to boot up. The problem was like the system wasn't
finishing the 'boot' sequence check of the hardware. I did find out that
taking the 28 inch AOC out of the system resolved the problem, so I
replaced it with another monitor of the same model I had on hand. However, the problem of booting continued if I wanted it to use the 4
monitors.
Due to how and when the boot fail occurred I suspected it was a power
supply issue as it was just like the problems I had decades ago if the PSU wasn't supplying enough power for a newly fitted graphics card. However, this only started when the 4th monitor was added. That made me think that maybe the demand through the graphics card for bringing the 4 monitors on-line was too much for the system.
I recently obtained a new PSU and installed it. I found I could buy a 2,000 w PSU for less than I could get a 1,500 w PSU, so I upgraded from 1,200 w to 2,000 w.
Now, this is where it gets REALLY weird. The fail to boot issue still occurs every third or fourth system boot up instead of every boot up, so it's not as bad as it was. However, the system is definitely getting past the system hardware boot sequence and getting into the operating boot process before it fails now, when it fails to boot properly. Also, it will often get to the point of displaying the log in screen on the 3 DP monitors then as the HDMI monitor starts to display a screen all four monitors go dark as the boot up fails.
.......
Most of my hardware experience and knowledge as an IT tech is from the 286 through to P3 Pentium and early P4 Pentium era with software experience as an IT tech was up to Windows XP as being the last I have good knowledge of.
However, based on my past experience and knowledge the issue I'm experiencing is either:
a. There is a hardware issue with the graphics card, or
b. There is a software issue with the driver for the graphics card,
and the issue only arises when trying to use all 4 of the monitor ports at the same time as it doesn't happen with only 3 monitors hooked up. - Yes, I do use all of that desktop space most of the time, especially when writing or editing stories.
.........
When I discussed this issue with my son, he's a big fan of your channel, he suggested I ask you about as you may be able to help due to having a far deeper knowledge of such matters than I do, or by duplicating the issue and then raising it with AMD to find out if it is a hardware or driver problem.
I do hope you can spread some light on this problem for me.
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The Fix
The matter was resolved when we swapped out the Rizen 5 3600 for a Rizen 5600X CPU.
The only differences between the CPUs are the 5600x is a little faster and it has more PCIE lanes. We've since learned that running the 4 high def monitors was pushing the PCIE limits of the Rizen 5 3600 to their very limits, and sometime beyond them while the extra lanes in the Rizen 5600 was able to handle the load.
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Lesson Learned
Look beyond the numbers of the RAM and CPU when deciding if a computer will handle what you want it to do.
I'm passing this on so anyone else needing large high def monitors knows to look out for the PCIE lane issue too.