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Dumb Questions

Vincent Berg 🚫

A couple of dumb SOL questions. I used to know these, but after long pauses between my last few books, the functions and behaviors have apparently changed and I now no longer know how to do them.

Specifically, how does one review upcoming posts. Since I have multiple IDs (for different stories), every time I check my ID I've got to specify which ID I want, then I'm asked whether to post a new story, update an old one, etc. Yet then, it NEVER lists ANY open stories. So I don't know what I'm doing wrong.

This morning I was posting a story for tomorrow, got near the end (after listing where to find the new chapter) and accidentally hit Carriage-Return twice. I tried to correct it, but the best I could do was to go through the submission again, specifying the correct date, but it never took and the chapter posted a day early anyway.

The second detail, is that, for whatever reason, the anonymous site access suddenly stopped working. One day (about 3 months ago) it simply stopped working (Mac Big Sur, version 11.6, Safari v14.1.2), and ALL of my open files were lost forever, as none would even open anymore.

I had something similar happen when I renewed my SOL subscription (which I don't even require). It told me that my subscription was no longer good (absolutely no two-day reminder), and demanded immediate action. I renewed, and of course it took almost 5 or 6 hours to process beyond the payments acceptance. However, every single SOL browser tab I tried, was FOREVER unreachable, since the 'Upgrade for Free Usage' prompt erased each Tab's story designation, forcing me to click on the 'New Contest' to get out, followed by the Home button, where I could then try to find EACH story I'd lost.

The moral to this second piece is, NEVER, EVER click on multiple tabs when the site wants information, as you'll lose that information FOREVER. Either that, or NEVER again PAY for what I already get for Free, because sooner or later, I'll run into that same runaround! I hate to go that route, but after you've been bitten a couple of times, you grow leery of exposing yourself again.

This SHOULD be straightforward, but the processes no longer work the way they used to, and I REALLY don't want to bitch to Lazeez about the daily functioning of the site (I also don't spent much time on the Site Update page, so I guess I'm asking for it anyway).

Lazeez Jiddan (Webmaster)

@Vincent Berg

Specifically, how does one review upcoming posts. Since I have multiple IDs (for different stories), every time I check my ID I've got to specify which ID I want, then I'm asked whether to post a new story, update an old one, etc. Yet then, it NEVER lists ANY open stories. So I don't know what I'm doing wrong.

What do you mean 'upcoming posts'? Do you mean things that you submitted, scheduled for later? They should be listed in the wizard when you click it.

If you mean your 'to be continued' stories, then you're right, currently, you have to keep track of them.

This morning I was posting a story for tomorrow, got near the end (after listing where to find the new chapter) and accidentally hit Carriage-Return twice. I tried to correct it, but the best I could do was to go through the submission again, specifying the correct date, but it never took and the chapter posted a day early anyway.

That's not supposed to happen. Also when you're done submitting, the post will be listed in the wizard. If it's ASAP, then it would be listed under 'Submissions in the Posting Queue', if it's for later then it would be listed under 'Submissions Queued for Later Posting'. You can modify a submission and change its availability date.

The second detail, is that, for whatever reason, the anonymous site access suddenly stopped working. One day (about 3 months ago) it simply stopped working (Mac Big Sur, version 11.6, Safari v14.1.2), and ALL of my open files were lost forever, as none would even open anymore.

The anonymous site is not included in the author premier service and even premier authors need to purchase it to be able to use it. Yours expired.

I had something similar happen when I renewed my SOL subscription (which I don't even require). It told me that my subscription was no longer good (absolutely no two-day reminder), and demanded immediate action. I renewed, and of course it took almost 5 or 6 hours to process beyond the payments acceptance. However, every single SOL browser tab I tried, was FOREVER unreachable, since the 'Upgrade for Free Usage' prompt erased each Tab's story designation, forcing me to click on the 'New Contest' to get out, followed by the Home button, where I could then try to find EACH story I'd lost.

When your membership expires, the site can't let you proceed with any new action without making a decision.

By the way, I added a pen name switcher to the various author pages (stats, blog, story management, pen name editing), which would make it quicker to figure out which story is posted under which pen name when needed; The story management page allows you to submit chapters to any story by clicking the + sign next to the story.

Replies:   Vincent Berg
Vincent Berg 🚫

@Lazeez Jiddan (Webmaster)

What do you mean 'upcoming posts'? Do you mean things that you submitted, scheduled for later? They should be listed in the wizard when you click it.

That's the thing, when I've posted lately (especially that one time), there was no way TO see the submission. It took almost an hour before the chapter posted, so you'd think I would have seen it, but maybe an admin was already processing it, so it was no longer 'accessible' by us mere mortal authors.

More than likely though, I'm guessing there's something about my account (multiple pen-names perhaps) that's doing something funky with what I'm able to see.

The anonymous site is not included in the author premier service and even premier authors need to purchase it to be able to use it. Yours expired.

Understood (though I still don't understand why I didn't receive the traditional two-day notification), but the bigger issue is, if a single event (hiccup) causes every single open story to be physically erased, there's a problem.

As it turns out, it wasn't permanent, as the only ones which were permanently erases were those I click, trying to determine why I couldn't access them. So maybe a notice that "activation may take up to a few hours to process" might help.

Again, if it's a matter between supporting the site results in erasing my open, ongoing stories, then I'm going to rethink continuing to resubscribe. After all, there's really NO reason to contribute to the site since I have a generous free account. Of course, we're supposed to not leave open tabs, but instead simply 'flag stories', but it's still a disincentive, rather than a positive encouragement to participate.

Lazeez Jiddan (Webmaster)

@Vincent Berg

Understood (though I still don't understand why I didn't receive the traditional two-day notification),

Are you sure you logged into the site for the two days before the final notice?

but the bigger issue is, if a single event (hiccup) causes every single open story to be physically erased, there's a problem.

There is no such problem. The only way those tabs would change contents is if you tried to do something in them which would cause the site to throw the 'wanna renew or not' message.

Any tab that is untouched until the decision is made will retain its content after the decision is made.

Replies:   Vincent Berg
Vincent Berg 🚫

@Lazeez Jiddan (Webmaster)

Are you sure you logged into the site for the two days before the final notice?

I didn't actually log in, but I've been reading stories daily on the site, so I should have gotten a notice (or at least an SOL message regarding it).

Any tab that is untouched until the decision is made will retain its content after the decision is made.

Reiterating, whenever I clicked on ANY SOL tag, it would put up the 'Purchase a Subscription or Revert to a Free Account" message (but only after the purchase was processed, as before that, I couldn't escape it no matter WHAT I did). The ONLY way to escape it was to hit the "View Contest" tab at the top of the page. I could return to the warning, but it NEVER returned to the original story I was reading.

But the next time, I'll wait until the subscription expires, click "Revert to Free Account" and THEN renew the subscription before shutting down my computer for the rest of the day. Lesson learned.

Replies:   Keet
Keet 🚫

@Vincent Berg

I didn't actually log in, but I've been reading stories daily on the site, so I should have gotten a notice (or at least an SOL message regarding it).

Um, how do you want the site to notify you if you are not logged in? Without being logged in the site doesn't know it's you :D

Replies:   REP  Vincent Berg
REP 🚫
Updated:

@Keet

I recall that there is an automatic login process when you reconnect to the website. So if you close your browser, the link is ended; when you reconnect the next day, you are logged-in automatically.

I had the same experience as VB. I received no email to notify me my subscription was due for renewal in 3 days, the renewal page just appeared while I was on the site; I think I was trying to open a story that was in my library.

As an author, I can elect to receive a free Premier Membership. However, I prefer to support the site financially, so I pay for the Premier Membership. At the moment, my finances are at a low point, so I can't renew the account until next month; so I selected Free Membership. When I went back to check on how much the annual fee was, I couldn't find an option for Premier Membership. It took me a while to realize that the options listed under the Heading labeled "Library, ebook downloads, premier-only stories, category search, etc..." were the Premier Membership account options (i.e. the heading is a description of the account not the account name). Adding Premier Account to the heading would help clarify what the heading means. Lazeez could then label the four options as "Premier Account - 30 days", etc.; instead of, "Library, ebook downloads, premier-only stories, category search, etc... 30 days, etc.

Keet 🚫

@REP

I had the same experience as VB. I received no email to notify me my subscription was due for renewal in 3 days, the renewal page just appeared while I was on the site; I think I was trying to open a story that was in my library.

I expect a renewal notification next week. My computer remains always on for other purposes but I also have a SOL page always open. I'll see when I get that notification since I don't log in because I'm already logged in.

Lazeez Jiddan (Webmaster)

@REP

I recall that there is an automatic login process when you reconnect to the website. So if you close your browser, the link is ended; when you reconnect the next day, you are logged-in automatically.

Correct.

I had the same experience as VB. I received no email to notify me my subscription was due for renewal in 3 days, the renewal page just appeared while I was on the site; I think I was trying to open a story that was in my library.

I've seen that happen right in front of me. One gets used to focusing on the site's contents that they don't noticed a change between the navigation bar and the contents.

The site always displays the notification. It's not selective.

However, it only displays the expiry notification on the home page and in the Library; nowhere else. Some people never visit either one.

I couldn't find an option for Premier Membership.

That is actually a bug. Fixed. I restored the headings to their proper locations.

Replies:   Vincent Berg
Vincent Berg 🚫

@Lazeez Jiddan (Webmaster)

The site always displays the notification. It's not selective.

However, it only displays the expiry notification on the home page and in the Library; nowhere else. Some people never visit either one.

Except, not only do I update my various series every day, I do it by refreshing by main page, which should notify me, but didn't.

It sounds like you've got a couple hidden bugs, depending on circumstances not always occurring (ex: maybe jumping a chapter flags the 'display new status' flag for each user)?

Vincent Berg 🚫

@Keet

Um, how do you want the site to notify you if you are not logged in? Without being logged in the site doesn't know it's you :D

I log in once, and remain logged in for weeks, rather than logging out and back in on a daily basis. Duh!

@REP:

At the moment, my finances are at a low point, so I can't renew the account until next month; so I selected Free Membership.

I'd frequently do that, however what i'd usually do was to simply sign up for 6 months every year, rather than a full year. After all, two half payments generate the same income as a full single payment, especially when it's a Bonus payment to begin with.

But, as I noted before, I think I'll simply automatically choose the 'Free Membership' option from know on, to persevere all of the tabs and other settings, and then resubscribe once the dust settles. After all, there's no sense cutting off your foot to pay the butcher a tip!

solitude 🚫

@Vincent Berg

However, it only displays the expiry notification on the home page and in the Library; nowhere else. Some people never visit either one.

It would be nice if the system generated a message when renewal was almost due; that way, there would be a flag on most pages.

Replies:   Vincent Berg
Vincent Berg 🚫

@solitude

It would be nice if the system generated a message when renewal was almost due; that way, there would be a flag on most pages.

Personally, I typically don't pay much attention to the messages posted along the top of the page—especially when I'm between stories and don't need to check my stats often, and am focused on cranking out new chapters.

Typically, I pay attention to email notifications, which don't require a login every single day (either physical or automated), as I check my various emails (I check 6 of the 8 I use on a daily basis). In fact, if it wasn't for the automated email message feature (which I'm pretty sure is now discontinued), I'd never know whether anyone was trying to contact me on SOL!

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