The first error happened when I submitted a chapter using.docx formatting. Checked, found that SOL prefers.html.
Used Word's formatter, posted a chapter.
Was advised by readers that I shouldn't use it because the file had unnecessary stuff.
OK. I found Convertio, paid a year's subscription, and formatted chapter 20 using that system. And found out that once again, what showed up on SOL is not what I see on my computer.
I've resubmitted, using.html from Word. As soon as it shows up, I'll look at the file, but if you see it before I do let me know.