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Forum: Bug Report and Feature Requests

Mail Problem

Jim S

I wonder if anyone else has this problem. Messages seem to be disappearing from my Sent folder. I've sent a few messages to authors that I thought were suppose to be kept in the Sent folder. In fact, one that I just composed last week was. I opened it, read it then closed it. It was still there when I left Mail. Now it isn't. At least two messages have disappeared since 2/8. Has anyone else had this problem?

awnlee jawking

@Jim S

It may be a feature ;)

The system holds only one copy of each message. If the recipient reads the message then deletes it, presumably that removes it from your 'Sent' folder too.

AJ

Ernest Bywater

From what I've observed of the system when you send a message it goes to your sent folder, it stays there as bold until it's read, then the bold is removed. The same works with the In Box. Things for from those to boxes when you tell them to Archive or delete.

Now, from checking my sent mail I suspect When A sends a message, B replies, the A responds to that and B replies again that the first message from each person is archived or deleted because the latest message has them copied in it. We'll have to wait to see if Lazeez responds with a definitive answer.

Lazeez Jiddan (Webmaster)

@Jim S

At least two messages have disappeared since 2/8. Has anyone else had this problem?


As AJ guessed, when the recipient deletes the message it goes away.

The site holds one copy of a message. If your message is in the system, then you can see it in the 'sent' folder, but it goes away if deleted.

Replies:   Jim S  robberhands
Jim S

@Lazeez Jiddan (Webmaster)

Does this also apply to messages read and replied to? Around Christmas, I messaged several authors who wished everyone Merry Christmas, returning the greeting, through the Author's Blog. Several messaged me back which indicates they read the message. In fact, my original message was included in all of the messages received. Yet all of the original messages are still in my Sent folder even though read. Thats one of the reasons that I opened this thread as I'm confused.

robberhands

@Lazeez Jiddan (Webmaster)

The site holds one copy of a message. If your message is in the system, then you can see it in the 'sent' folder, but it goes away if deleted.

There are currently more than 100 messages in my sent-folder and all but one were read. Does it mean none of the recipients deleted them so far and they might stay in the folder until they'll be deleted by default after a year?

Lazeez Jiddan (Webmaster)

@Jim S

Yet all of the original messages are still in my Sent folder even though read.


OK, it's simple, I think.

You send a message/feedback to an author. The message is inserted into the database and it appears in your sent box and it appears in the author's inbox. Before the author opens the message, its default status is 'Unread' (displayed in bold).

Once the author reads your message, it's marked as 'Read'.

Now, if the author archives the message after he/she reads it, whether they replied or not, it stays in the database. It shows up in the archive box for the author and shows in the 'Sent' box for you.

However, if the author chooses to delete the message (regardless if they reply or not), then the message is removed from the database and it no longer shows for you in the sent box nor for the author.

If the author keeps the message after reading it (archive or inbox), then it's kept for one year. At the one year mark 'Read' messages are deleted from the database and they'll disappear from the author's inbox/archive and from your 'Sent' box.

Replies:   Jim S
Lazeez Jiddan (Webmaster)

@robberhands

Does it mean none of the recipients deleted them so far and they might stay in the folder until they'll be deleted by default after a year?


Yes. The recipients didn't delete them. They might have archived them. And yes, they will be deleted after a year.

Jim S

@Lazeez Jiddan (Webmaster)

Thanks. That explains it.

Replies:   awnlee jawking
awnlee jawking

@Jim S

Just a suggestion: if you switch on notifications (terminology?), you'll get copies of your sent SOL mail items delivered to your e-mail address.

AJ

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