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Best Laid Plans

November 3, 2011
Posted at 3:16 pm

So, there I am, minding my own business, when a top priority case lands on my desk. Now, mind you, I work for a computer hardware company doing technical repairs so most of my work is at my desk...and it looks like it. THIS customer, however, is one of our top 10 clients -- the one who spends hundreds of millions of dollars buying our products and services...and they've got a problem with some of our hardware.

So, here I am, on the opposite coast from my home, on what my boss assured me would only be a 2 day job, 3 at most...and 4 days later I'm stuck here at least until late Saturday night (if FedEx comes through with our new hardware and I can install it all in one day) or at least Tuesday if I don't get the hardware until Monday.

Needless to say, the posting of the story is going to be delayed (No, I don't carry my stories with my on business trips -- that's all I need for headquarters to find on my work laptop!). I'm not sure when...Sunday if the hardware comes in (and I manage a seam-free installation -- not much chance of that) or Wednesday or later if all hades breaks loose...

K. Ghannon