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Forum: Bug Report and Feature Requests

Mobile device login error

bobt7818 ๐Ÿšซ

Since the move can't login using mobile device - "Connection problem" url for login seems to be bad

Lazeez Jiddan (Webmaster)

@bobt7818

If it has an old android it may not work. Did you download Chrome on it for use with the site instead of the old decrepit browser that came with it?

bobt7818 ๐Ÿšซ

Samsung galaxy s lll. Using default browser as it worked before the move.

bobt7818 ๐Ÿšซ

Checked software updates. Everything is current.

glassteve1 ๐Ÿšซ

hi bobt have same problem same android and i assume the same operating system if anyone can shed some light thanks

Replies:   Gauthier
Gauthier ๐Ÿšซ

@glassteve1

Probably a lack of proper TLS support, you can test your browser here:
https://www.ssllabs.com/ssltest/viewMyClient.html

Default browser on Galaxy SIII is a variant of chrome 28, I think you need version 30+

https://en.wikipedia.org/wiki/Template:TLS/SSL_support_history_of_web_browsers

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